Telecom Operator

Presque Isle, ME

Job description

Job Title: Telecom Operator

Summary: Full-time opening for a Telecom Operator in Presque Isle. Excellent opportunity for an individual with a strong customer service background and basic knowledge of MS Office. 6:00 AM to 2:30 PM; $15.00 - $16.50/hr.

The Telecom Operator will communicate in a clear, professional, and timely manner with employees, customers, public safety agencies and Communication Center clients to receive and process requests for both emergent and non-emergent transports. Candidates must have strong written and verbal communication skills and be able to deliver the highest quality customer service and care to patients and their families.

Employee will monitor radio communications, read maps, and give updates and directions to transport personnel and supervisory staff as needed. Applicants should demonstrate a strong proficiency for teamwork and diplomacy, as well as possess the ability to send timely, concise, and legible written communications when appropriate. The Telecom Operator will be expected to maintain all required licensure and certifications for their role, attend mandatory staff and in-service meetings, and hold working knowledge of communications consoles, phones, and Computer Aided Dispatch (CAD) system.

Job Requirements:
•High School Diploma, GED or international equivalent preferred.
•Experience in ambulance/911 dispatching or call center work preferred.
•Current Maine licensure as an Emergency Medical Technician or Emergency Medical Dispatcher preferred.
•Basic computer skills, including ability to power on the computer, use a mouse to interact with elements on the screen, use a computer keyboard, and shut down the computer properly.
•Proficiency with Microsoft Word, Excel, and Windows OS preferred.

Full-Time; 6:00 AM to 2:30 PM

Pay: $15.00 - $16.50/hr.